Harborside Energy of Massachusetts, LLC
9 Sommers Lane
Staten Island, NY 10314
ph: 877-940-3835
fax: 718-981-4347
FAQ

Most of your questions can be answered by reading these FAQ but if you have
any other questions, please 
Contact Us
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Why Choose Harborside Energy?

Sometimes dealing with large companies and utilitiy companies can be very time
consuming and frustrating! When calling Harborside Energy you will always speak
with a knowledgeable customer service agent without dealing with the long hold
times and push button menus.  Most importantly, you will earn reward points every
time you turn on your lights, which can be redeemed towards a wide range of gifts
such as electronics, trips, event tickets, home goods, and gift certificates.  Please
see our
Rewards page for more details.  


Are there any risks in choosing Harborside Energy?

No!  Your utility company is still responsible for delivering your electricity to you,
reading your meters, maintaining your network and is available 24 hours a day to
respond to emergencies.  The safety and reliability you depend on does not
change by choosing Harborside Energy as your supplier.  

What plans are available?

We offer two options to our customers.  You can choose a variable rate program
where the price will change each month based on the market value.  We also offer
a fixed rate program where you can lock in a price for one year.  For more
detailed information on each program, visit the 
services section of our website or
call us.  


Where will my bill come from?

You will still receive a monthly bill sent to you by the utility company.  It will contain
the utility's charges for the delivery of the electricity as well as our charges for the
supply.  You will remit one payment to the utility as you normally do and the utility
will pay us.


How long will it take to start with Harborside Energy?

Once we submit your request to the utility, it can take 1-2 billing cycles before
Harborside Energy appears on your bill.  There will be no interruption of service
while the switch is taking place.  You will still be using the lines owned and
maintained by your utility so no work is required at your home.


Will my service be interrupted if I switch my supplier?

Absolutely not, there will no disruption of service.


Who do I call if I have a problem with my electricity
service?

Since the meters and power lines are still owned by the utility company, they are
responsible for reading your meters and responding to any service problems
regardless of who you choose as a supplier.